Refund Policy

Last updated: September 2, 2026

We want you to be happy with Papero. This policy explains refunds for paid plans.

1. Who processes refunds

Our order process is conducted by our online reseller Creem.io, the Merchant of Record for all orders. Refunds are issued by Creem to your original payment method.

2. 14-day refund

If something didn't work as expected, you may request a full refund within 14 days of a purchase — both for one-time document purchases and for the first charge of a Papero Pro subscription.

3. Subscription renewals

You can cancel your subscription at any time; cancellation stops future charges. If a renewal charge was made and you did not use the service in the new period, contact us within 14 days of the charge and we will refund it.

4. How to request

Email support@papero.io with the email you used at checkout, or use the link in your Creem receipt email. Refunds are typically processed within 5–10 business days.

5. Abuse

We reserve the right to decline refunds in cases of clear abuse (e.g. repeated purchase-refund cycles while heavily using the service).